THE BEST CUSTOMER SERVICE, STEP BY STEP!
Customer service is the invisible product that creates customer loyalty and higher profits. Enhance the dining experience by training your staff to have a one on one relationship with every guest. This will create repeat business.
- Acknowledge the guest within a minute of them being seated.
- SMILE : ) So simple, it takes 1.5 seconds, and nothing makes a guest feel more at home.
- Make small talk with your guests to make them feel more at home and get to know them.
- "Where are you from?"
- "Wow! I really like you earrings or tie."
- "How are the kids doing?"
- "How about this weather!"
- Ask to take their drink order first, while they are deciding on their meal.
- Order the drinks from the bar and deliver. By this time they should have decided on their meal.
- LISTEN carefully to get the order right and to help suggest items on the menu. Guests appreciate suggestions when they can't make up their mind or if they are not familiar with your menu.
- Repeat the order back to the guest to make sure it is correct, and let them know they made a good choice. Guests like to hear this and this also enforces the fact that they will enjoy their meal.
- Take out any condiments the guest might require, before the meal arrives.
- Take out the starter or appetizers and observe if drinks are getting low. If so, ask if they would like another.
- Clean away appetizer plates.
- Bring out the main course.
- Remind them to leave room for dessert and suggest a dessert of your choice at this point.
- Ask them; "Is there anything I can get you before you start our meal?"
- "The two bite rule" After about 2-3 minute or two bites check on your guest to make sure they are enjoying their meal.
- When they are finished, hand them a dessert menu and clear away dirty plates.
- Return to ask if they have decided on a dessert and if they would like coffee of tea or anything from the bar. Take order.
- Deliver dessert and drinks.
- When you see they have finished dessert, ask if they would like anything else. If not, prepare bill and deliver to table promptly. Inform them of payment methods and THANK them.
- Take payment, and inform them on upcoming events or just invite them back.
- "Thursday is wing night, you should come in and try them.
- Our guests love them!"
- "I really enjoyed serving you! Hope to see you soon."
- "We have a coupon for a $2.00 off lunch in this weeks paper, you should look for it. It's a good deal!"
"SMILE : ) SMILE : ) SMILE : ) All the time!!!"
"Listen carefully and write orders down if you can not remember."
"Higher guest checks and better service means more tips for you!"
"Do not waste steps: if you just took an order from one table and walking by another that is dirty, pick up dishes on your way."
Recipes by Gina - Recipe of the Moment
- 1 small banana
- 1oz Kahlua coffee liqueur
- 1oz chocolate dessert topping
- 1 cup chocolate ice cream
- Garnish; whipped cream & cherry
- Slice banana and toss with Kahlua until fruit is well coated.
- Scoop 1/2 cup of ice cream into serving dish. layer with banana slices and drizzle with chocolate topping.
- Repeat layers with ice cream, bananas and chocolate topping.
- Garnish with whipped cream and a cherry.
- Serve immediately.