waitressCustomer service is the invisible product that creates customer loyalty and higher profits.  Enhance the dining experience by training your staff to have a one on one relationship with every guest. This will create repeat business.

  1. Acknowledge the guest within a minute of them being seated.
  2. SMILE : ) So simple, it takes 1.5 seconds, and nothing makes a guest feel more at home.
  3. Make small talk with your guests to make them feel more at home and get to know them.
    • "Where are you from?"
    • "Wow! I really like you earrings or tie."
    • "How are the kids doing?"
    • "How about this weather!"
  4. Ask to take their drink order first, while they are deciding on their meal.
  5. Order the drinks from the bar and deliver. By this time they should have decided on their meal.
  6.  LISTEN carefully to get the order right and to help suggest items on the menu. Guests appreciate suggestions when they can't make up their mind or if they are not familiar with your menu.
  7. Repeat the order back to the guest to make sure it is correct, and let them know they made a good choice. Guests like to hear this and this also enforces the fact that they will enjoy their meal.
  8. Take out any condiments the guest might require, before the meal arrives.
  9. Take out the starter or appetizers and observe if drinks are getting low.  If so, ask if they would like another.
  10. Clean away appetizer plates.
  11. Bring out the main course.
  12. Remind them to leave room for dessert and suggest a dessert of your choice at this point.
  13. Ask them; "Is there anything I can get you before you start our meal?"
  14. "The two bite rule"  After about 2-3 minute or two bites check on your guest to make sure they are enjoying their meal.
  15. When they are finished, hand them a dessert menu and clear away dirty plates.
  16. Return to ask if they have decided on a dessert and if they would like coffee of tea or anything from the bar.  Take order.
  17. Deliver dessert and drinks.
  18. When you see they have finished dessert, ask if they would like anything else. If not, prepare bill and deliver to table promptly. Inform them of payment methods and THANK them.
  19. Take payment, and inform them on upcoming events or just invite them back.
    • "Thursday is wing night, you should come in and try them.
    • Our guests love them!"
    • "I really enjoyed serving you! Hope to see you soon."
    • "We have a coupon for a $2.00 off lunch in this weeks paper, you should look for it.  It's a good deal!"


"SMILE : )  SMILE : ) SMILE : )  All the time!!!"

"Listen carefully and write orders down if you can not remember."

"Higher guest checks and better service means more tips for you!"

"Do not waste steps: if you just took an order from one table and walking by another that is dirty, pick up dishes on your way."


Recipes by Gina - Recipe of the Moment

Festive Puff Pastry Salmon

With beef and pork prices rising, salmon is a wonderful entree for the festive season. This impressive dish is easier to make then you may think. Offer it on your New Years banquet buffet or make individual parcels for your a la carte menu.

salmon-puff copy
  • Cut the salmon fillet lengthwise in two. In a plastic bowl, mix the lemon juice with the dill, season the mixture and rub it into the salmon and marinate for 1 hour.
  • Preheat the oven to 375 degrees C. Place 1 puff pastry sheet on a large baking sheet, lined with parchment paper and bake until golden brown, about 12-15 mins. Remove from oven and let cool.
  • Meanwhile, squeeze out any excess liquid from the spinach, then mix in a bowl with the cream cheese and shrimp. Season to taste.
  • To assemble, place one of the fillets in the center of the baked pastry sheet. Spread with the cream cheese mixture and lay the other fillet on top.
  • Brush the border of the pastry with the beaten egg and place the unbaked pastry over the fish to cover it. Press lightly to seal. Trim the base, with a 1.5cm border all the way around and use trimmings to decorate the parcel. Make 8 slits in the top, brush with egg and bake for 25-30 mins.
  • Remove parcel from the oven and let rest for 10 mins. Place on a decorated platter and garnish with hollandaise sauce and dried cranberries.
Whole Cost - $16.23
Per Portion Cost - $2.70
Login to Findlayfoods
no Rep Id




Main Office Phone Number: 613-384-5331
Main Office Toll-Free Number: 800-267-2596
Main Office Fax Number: 613-384-9290

Main Office Address:
675 Progress Ave.
Kingston, Ontario
K7M 0C7

Sign up for a free account and get access to our Details View Feature!

If you login with a User Account you can use the Details Button to toggle our Details View on and off. The Details View will give you access to thousands of details on specific product codes. Information includes product origin details, allergen information and dietary restriction details!

details help 2

You can enter multiple search terms. If you are looking for lean beef, simply enter those two terms into the Search Tool.

You must use a minimum of three characters for your search term.

Be default our search tool uses a Match All Terms criteria. You can change this under Advance Search Options to Match Any Terms.

This tool searches both our Product Description field and our Product Code fields.

search page 1

We have several special Express Shopping Categories available for the convenience of our On-Line Shoppers.

When you first login as a Cart User, you will be taken to your Previously Purchased Products Page.

For your selection convenience, this page lists all of the products you have purchased from Findlay Foods in the current Year making it easy to re-order the product you are familiar with!

These products are sorted by YTD QTY.

express categoriesClick to Enlarge

Other Express Categories available are:


category help 3

Category > Product Group > Products

If you already have a username and password or you wish to create a new account, click on "LOGIN / CREATE ACCOUNT".

It only takes a minute to setup a User Account. Once your account is setup you will be able to view Product Details and Sign Up for On-Line Ordering (Findlay Account required for On-Line Ordering).

login help image

Minimum 3 characters in the search box!
Separate multiple terms with a space! Ex: "beef lean retail"
You can also search Findlay Product Codes, for multiple codes you must select the "Match ANY terms" option.
Note: Only the Product Code and Description Fields are Searched with this utility.